Crisis Management – are you ready?
Something happens at work where you as a manager need to get a hold of information for a co-worker or something happens to your business or product line. Where do you turn? This is one of those times when the Boy Scout motto “always be prepared” comes into play. Do you have a pre-set place where such information is readily available for you and your staff? If not, you should. Large companies, have what are known as crisis management plans, completed ahead of time, sitting on the shelf, ready to go when they need it.
The type of situations where having a pre-set response plan might be beneficial include: product recall, health and safety issues, public relations, staff absentee, weather related disasters … the list goes on and on.
Information you might need in a hurry would include names, who to contact in case of an emergency, home addresses, name and phone of primary care doctor, known medical allergies, blood type. If the situation calls for it the name of your PR firm, attorney, CEO/President, local fire and police departments all could be useful to have. You might also include a list of steps and do’s and don’ts depending on the situation.
Think about it for a minute, now when things are under control. What would you do and where would you turn if you needed to react quickly?
Image courtesy of Stuart Miles / FreeDigitalPhotos.net