CRM – Customers Rock MostDefinately !
For a lot of people using Customer Relationship Management systems, CRM stands for Can’t Really Matter. There are many challenges to effectively leveraging a CRM system. The one that hinders most users, is “it’s too hard to use”. Learning a new system takes time – the one thing people don’t have. People are just too busy managing their existing projects and day to day activities. A different way to approach managing your customer relationships is to start with an existing productivity tool, one that people are already using – Microsoft Excel. How is this possible you ask? Didn’t know it was possible you say? Fact – MS Office has over 1 billion users Worldwide – it is the #1 used productivity tool. With a little ingenuity an Excel based CRM tool has been created – it’s called W5 Templates (W5T). The 5 W’s stands for who, what, where, why and when… the key elements needed to maintain and develop lasting customer relationships. W5T’s approach is unique in that it creates a mini database of customer records and stores them on your pc. No fancy programming needed. Don’t just take my word for it. Download a free trial from the web site (www.W5Templates) and check it out for yourself. Using this software you’ll find CRM really stands for Customers Rock – MostDefinately !