Excellent CRM

W5T Logo OnlyGartner and 1to1 Media’s 2013 list of CRM Excellence Award winners provides good insight to how companies in the Americas are approaching the productivity discipline of CRM.  The category winners were awarded for Customer Analytics, Customer Experience Excellence, Customer Service Optimization Excellence, Integrated Marketing Performance, Sales Force Effectiveness, and Social and Mobile Engagement. Looking at the companies represented, including the Toronto Maple Leafs, AAA, Intuit, United Airlines, and Cigna, it’s clear that all companies in today’s challenging business environment, are focusing more and more of their efforts on maximizing the relationships with their customers. All the business tools used gain productivity address the 5 W’s of CRM management: Who, What, Where, Why and When. Visit the W5T blog site to read more on our approach to CRM. A free trial download is available for your review.

Dave Oshlag has been helping companies large and small stay organized and focus on the right projects for more than 25 years.  His specialty is saving hours of time wasted on disorganized systems without spending thousands of dollars. He’s best known for enabling massive changes in productivity with tools like W5 Templates that are simple, streamlined and get people organized quickly.