Forrester’s Top 15 Trends For Customer Service In 2013

I found some valuable insights on looking ahead to the new year in the Top 15 Trends for Customer Service in 2013. Forrester estimates that “nearly 70% of organizations are either currently using SaaS solutions for horizontal business processes like CRM or are interested in doing so.”

As you may be one of those people considering a CRM system, check out our simple Excel-based template system for all your CRM and project management needs.

Dave Oshlag has been helping companies large and small stay organized and focus on the right projects for more than 25 years.  His specialty is saving hours of time wasted on disorganized systems without spending thousands of dollars. He’s best known for enabling massive changes in productivity with tools like W5 Templates that are simple, streamlined and get people organized quickly.

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