emails not sending to btinternet

BT L1 agent wasn't able to resolve and it has been passed to their email support team. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. We have received reports that emails to btinternet.comemail addresses are being blocked. I have a group of 14 people set up under Outlook 365. I feel there is something going between Google and Apple. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I cannot send even the simplest of messages this morning. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Looks like no ones replied in a while. In my view, the Postmaster group are doing it the wrong way round. 19h37 I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. The account I am using is Gmail (the google mail). I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 11h05. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. You may have to register before you can post: click the register link above to proceed. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Policies vary between broadband providers. 16:52 EST 04 Mar 2023 The article below can help if you do not have any other user account to test with. I can receive emails. What does this mean? A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. I have tried sending individual messages and simple test messages but nothing works. Refunds. 23-04-2021 on It might be worth changing your SMTP port to see if that helps. Here are some answers to help you. A forum where Apple customers help each other with their products. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 6) Make a list of all of the accounts and logins that are linked to your old email address. I have a recent problem with my email service. 10h38 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 15h33. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 23-04-2021 I can't afford the risk.'. on 09-07-2019 Have you had the chance to try the steps in the article below? Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Thank you anyway. We receive the following message when we try to send from our Mac. on This site contains user submitted content, comments and opinions and is for informational purposes I've got a "failed delivery message". Thanks for your reply, Townman and thanks to Anne too. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. We do not write articles to promote products. ), on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. About 4 days letter I get a reply saying the message could not be delivered. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. It's reassuring not to be alone. Any ideas? Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. . There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. For additional information, see the Global Shipping Program. Comic should be in the grade given in the listing title. If you're having problems, try logging in to webmail. I consistently receive this warning:whenever I try. 11h40. Please update the server configuration to continue connecting to this account", with the option to cancel or update. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I am using the Outlook app on a Samsung phone. Any ideas? Examination of the message heads of the delayed emails might be informative. 20h31, on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Have you had the chance to check if the issue persists on a different user account? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Various errors messages. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Will post any update that I get. If you click on them we may earn a small commission. I changed "Authentication" to "Password" and clicked on "Save". This amount includes applicable customs duties, taxes, brokerage and other fees. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on BT internet email problem Hi. Although port 587 will usually work, port 465 is the recommended port. 26-08-2021 We understand that you are experiencing issues sending emails. It's good (???) Copyright 1995-2023 eBay Inc. All Rights Reserved. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I can send & receive the bt emails using the Samsung mail app. BT Email - best practices for postmasters and senders of email | BT Help, on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. by My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 26-08-2021 In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. . on Does anybody have any idea how I can resolve this, other than changing ISP. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on RobbieMac. Doing so can save hundreds of pounds. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Thank you for your follow up. 23-04-2021 A workaround would be to use another SMTP - for example gmail if you have a google account. I have entered the SMTP and IMAP details correctly but it still won't send. 26-08-2021 Thanks for the super fast analysis and reply. Gmail and Outlook are two of the most popular. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Delays in Emails being delivered can arise from a multitude of reasons. All other emails to other systems have no issues. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 15h24. If yes, we recommend that you check if the issue persists while on safe mode. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! It seems that my account SMTP setup was changed (without my input). This is going to need looking at by their email support team. 14-07-2019 on only. Then power on the phone and iPad and tell me if it still has the problem. One further piece of information. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. You can send and receive messages, but not actively manage the account. 16h34. Our Gmail accounts work on all our devices. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. The other two people that are having the same problem are using Samsungs, but haven't said which model. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. While members are not getting emails, they do appear as posts on the Google Groups page. 19-12-2022 Our standard shipping option is via Royal Mail airmail. This started suddenly about 5 or 6 weeks ago. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 'All of my contacts have it. @stevebrass Thanks, but same result as before. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 on 21h18, I have got my email working again. 13h37, on 14h56, on 10h59. This is a BT residential customer to customer forum. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. None of the posts I have seen are the same as my problem however. on We'll need to look into this and we'll get back to you next week. 23-04-2021 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Thanks As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. If not, how do we get a moderator involved? Accounts that are inactive for six months . 11-07-2019 If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 4) Send an email to your main contacts to let them know your new email address. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. So hardly time for a timeout to have occurred. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have deleted the app and reinstalled it. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. They also sent a test email from a PC using an outlook client and that didn't come through either. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 20h33 View cart for details. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. - We do not send parcels to PO BOX addresses. Its probably not directly relevant to your problem, but who knows with Apple!! Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake This amount is subject to change until you make payment. After some trial and error I found that btinternet was objecting to my "signature" containing a link. BT need to deal with this at a high level, NOT an individual user's account. It is they that should investigate why other email providers don't have this problem. When this happens. Virgin Media says email accounts are only available to current customers. After 6 mos., if selected you will be billed $10.99/mo. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Why cant my email address have BT.com in the display name? I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Having the same problem myself today - unable to send emails from my @btinternet.com account. By coincidence(? https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. I can send test messages to my iCloud e-mail but not other addresses. The worrying thing is I don't know how many other emails I'm not receiving. Can I move my BT Email address to another account? If I changed my email address I would be bound to lose something important. 23-04-2021 Why? Email headers can be found by looking at the email item's properties. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. It's very annoying and slightly weird. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. I anybody else having this problem. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Also one of the two that I received recently was sent in December. 26-08-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not receiving @btinternet email. They forecast a response within 72 hours. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Thanks for the examples that have been provided so far. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Please check your email settings. After 3 years, then-current everyday prices for all services apply. 25-08-2021 14-07-2019 We have received reports that emails to btinternet.com email addresses are being blocked. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Thanks for the suggestion. (The fix did not work until I had quit Mail and relaunched it. Has anyone else encountered this and found a solution ? Neither of these has solved my problem. 15h31. Ive also tried not using advanced settings at all with exactly the same results as described above. By I can send & receive on my work email account using the Outlook app. 2 days ago I suddenly stopped being able to send emails and get the message below. 19-12-2022 PaddyB. Accounts that are inactive for six months are deleted automatically. 16h05. However, give yourself enough time to smoothly switch over and you may find it is worth your while. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. If I go into iCloud web page, then I can send and receive as normal. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Log out of your email account then, Using an email program? I can take the same message and copy it into gmail and send from there and it gets through with no problem. Emails from btinternet.com addresses not received. I then asked them to login to BT webmail and send me another email and that one came through straight away. They must realise that they have a dreadful name. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. What does this mean? Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I have exactly the same problem and would love to get a solution. 09-07-2019 He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. A warm welcome to the forums. Many have had the same address since they first went online many years ago. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I've got a "failed delivery message". My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. on Below is an article to help guide you through the process. Today all of our emails addresses would receive, but not send. by on This is NOT 'A solution'. I exited and restarted Mail and was then able to send emails again. 13h52. on 17h25. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter As soon as I removed that link all was well again. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. 26-08-2021 What do I have to change to make my emails send? 9h25 The accounts work on BT Webmail, both to receive and send. Does anyone have any other suggestions please??

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