service cloud specialist superbadge challenge 2

I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Right now he' taking a nap.so I'm off to edit some reports! "Im not able to add instructions in the macro. I used a new trailhead playground created exclusively for the service cloud badge. What can I attach to help diagnose what I am still missing? Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Thanks a lot. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Excellent article and with lots of information. Below are tips and gotchas for each report / dashboard. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Even after setting up support proc and presence status. The solution? Thanks for your time! What item is on your lightning Case page layout to show Entitlements? Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I have tried a thousand times with all variationsand the same error keeps coming up. All reactions. Make sure that the correct date range is selected. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. If easier, feel free to email me some screenshots- rebecca@capstorm.com. You also get personal insight into the life of a Trailhead Baby! This comment has been removed by the author. Do your routing configurations tie to the correct queues? I got the stages added - its the 'and assign' that's hanging me up. Sounds like you need, The instructions mention that agents should be able to decline requests. I made two dollars today! Ask Question Asked 2 years, 8 months ago. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. "This is a standard app. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I kept that particular module open one on screen while I walked through this step. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Tonight's challenge involves the creation of two processes. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. here is the complete guide for designers that will increase your knowledge. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I'm sure you've done this but is omin-channel enabled? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You do not need an overflow assignee, but you will need two queues. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. When it works it plays a sound to tell you that a case has been assigned to you. Does this help? That is why I referred to the question that was asked to you before on May 31st. This is really a tricky one. My brother has started to play with me! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. {!Case.OwnerFirstName}, Ursa Major Solar. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I was able to work out a solution, I will outline it below. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure Agents have access to Knowledge when viewing a Case. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Ensure the Customer Contact can be tracked on Cases. Does anybody have a moment to help? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I've been stuck on this error message for two days! Anyone studying for their Service Cloud consultant certification. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Luckily, the macros module was very fresh in my mind. (I made a custom button as well for this one.). I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. error, has anyone found any way around this? Rated Accounts by State The record count for state and account rating are automatically added. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Let's do this. Could you shoot over a few screenshots of what you have? Once this was done, I passed the 3rd challenge section. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I'm STILL hacking away at this error message. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. This is so annoying. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. And I've included milestone tracker in the page layout. Take a break, grab a snack, and watch this video. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Glad you solved the problem! Issue was with the Lightning Page Layout. I'm not sure I would have figured that out if I didn't stumble across this forum. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. This thing is just hosed and I'm only on #2. Did you start with a clone of the correct profile? I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. No. Thank you for your time and response. Skip Main Navigation. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Hi Trailhead Baby, I'm losing my mind here. Do you have "Billing Topics" as a top data category with the 2 sub categories? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Sometimes it seems that the most frustrating problems have the simplest solutions. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. If you want to check the support process' api name, you can extract via data loader. Tnx, hmmmm What you have sounds correct. Thanks for your advice and help. Thank you SO MUCH. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process.

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