Tag: Communicating with customers

Customer Relationship Management (noun): A management philosophy according to which a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and wants. A computerized system for identifying, targeting, acquiring, and retaining the …

Defining CRM Read More »

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In a perfect world, converting leads would be easy as 1, 2, 3. But the truth is, many companies struggle with converting leads. In fact, 79% of marketing leads never convert into sales. This article by the SCORE Small Business …

Convert Leads into Customers with Clearer Communication Read More »

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