Tag: Customer Service

If you’re one of the many people who take notes in a bound notebook for your work related projects, stop and ask yourself a very important question – is what I’m writing searchable? While I understand it feels good to …

Bound vs. Electronic Notebook, are you a “Scrapper?” Read More »

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How can something so simple, as a wireless presentation remote, make such a large difference?  The setting … a series of agency presentations competing for the business of a Fortune 250 firm, each were given 2 hours to state their …

The Power of the Presentation Remote Read More »

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In doing some light reading this past weekend I took the time to re-visit The Last Lecture by the late, Carnegie Mellon University professor, Randy Pausch. The book is filled with many short stories about over coming brick walls that appear …

7 Time Management Tips from the Last Lecture Read More »

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Now available for free, productivity and organization Business Building Tips for the New Year. Request a copy today. Articles include: Rest is Best for Productivity 12 Tools To Do More with Less Time Dilbert Author, Scott Adams, Writes About “Having …

Business Building Tips for the New Year Read More »

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It costs nothing, but this test drive could be a lot of fun. The surroundings will be very familiar with a number of new features available. Are you driving a car? No. Driving productivity gains for your business? Yes. Curious …

Take us for a “test drive” Read More »

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New Year, new habits, new approaches.  Here are 10 reasons to get away from using file folders for project management.  What else would you add to the list ?  Interested in exploring an alternative? Let us know. Take up a …

Top 10 reasons to move away from file folders Read More »

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  Extra, extra, extra … read all about it. As we roll into the new year, it’s worth repeating again. Keeping track of the who, what, where, why and when of your projects is key to successful project management. Greek and …

Start the year off reading The “Who” Tribune Read More »

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  The Banker who cried “Simplicity” as written by Raymond Zhong interviewing Andrew Haldane in this weekend’s WSJ Opinion section helps to make the case for simplicity in Customer Relationship Management (CRM) systems. Mr. Haldane, the Bank of England’s executive …

Lesson from The Banker Who Cried “Simplicity” Read More »

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You start with your cats all neatly corralled on your “to do” list as the day begins.  You review which ones need some attention so they don’t wander off. You feed a few by making a phone call here or …

Herding Cats or Project Management Read More »

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Persistence pays off, week in and week out. So if you tried to reach that important customer on Monday, Wednesday is your day to try them back. Waiting for them to call you, will most likely not happen. The question …

Customer Reach Day (CRM), is Wednesday Read More »

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