What’s with people today? You send them an e-mail, you expect a response and cricket, cricket, cricket (no reply). How do you keep track of when you’ve last e-mailed, talked or corresponded with a customer? E-mail folders, sticky notes, calendar …
For a lot of people using Customer Relationship Management systems, CRM stands for Can’t Really Matter. There are many challenges to effectively leveraging a CRM system. The one that hinders most users, is “it’s too hard to use”. Learning a …
Want to find the key to your business growth? Join me in my session Customer Relationship Management 101: 5 Step Formula to Building Loaylty and Sales, at the Entrepreneur’s Growth Conference on May 10.
I read with great interest the article “Why Sales People Actually Hate Leads” by Fast Company. It talked about how Sales and Marketing teams are using, or not using for that matter, their CRM systems to generate hot leads. This …
Attention small to medium size business owners and business unit leaders inside major corporations. Do you use MS Excel to help run your business? If you do you’re in good company. According to a recent Gartner Inc. study, there are …
In a large-scale IT spending study by Gartner, results confirmed that Customer Relationship Management (CRM) has taken the lead over Enterprise Resource Planning (ERP) as the top application software investment priority. This research further validates the trend in business to …
Gartner: CRM is a Top Application Software Investment Priority Read more »
The good news is – your customer base is growing, the bad news is – how in the world are you supposed to manage it? “A customer relationship management tool (CRM) is one of the best investments that your business …
I recently read with great interest the “CRM Software Selection: A Best Practices Approach“. Author Pam Baker goes into detail about the pitfalls of selecting CRM software, and offers some insight into the process of selecting the correct software program. …
Whether it’s that extra chatty coworker a cubicle over or your spouse’s unexpected request to run errands as soon as you walk in the door, it’s easy to get sidetracked from the things you plan to get done in a …
Big or small, the size of your sales team isn’t a prerequisite for the usage of a CRM software program. In fact, as the majority of businesses remain on the small size, the CRM software world has been working to …
10 Reasons Why Sales Teams Should Adopt CRM Technology Read more »